Política de reembolso

OVERVIEW 
This website is operated by VOCHEL LLC . Throughout the site, the terms “we”, “us” and “our” refer to VOCHEL JEWELRY.

 

1) LOST PACKAGES

We are only responsible for packages lost in transit to their destination. If your order is marked as delivered and is lost at the final destination, we will not replace your order.

 

2) REFUND

Vochel Jewelry LLC does not offer any refunds.

 

3)EXCHANGES (If applicable)

  • All sale items are final sale and are not eligible for return.
  • We only replace defective or damaged items. To be eligible for a return, the item must be unused and in the same condition that you received it, including its original packaging.
  • Changes for broken or damaged parts have up to 3 days maximum after arrival.
  • To return your product contact us via Instagram by private message or email Vocheljewelry@gmail.com
  • We require a receipt or proof of purchase.
  • Important: You are responsible for paying your own return shipping label and costs